The ILAE EpilepsyDiagnosis.org Support service is an email support service that aims to assist users experiencing difficulties with the functionality of EpilepsyDiagnosis.org that are related to website operational issues. User end issues, such as your internet speed or browser compatibility for playing videos should be resolved through visiting the video troubleshooting page. General feedback can be provided through the Feedback page. Please note that we aim to respond to your email within 5 working days.